♾️ Our Promise

The Aroma Banksia Lifetime Guarantee

Every piece we send out is a one-of-a-kind product of nature. We believe in what we make — and we stand behind it for life. If your Banksia pod ever breaks, we'll replace it free. No receipts to dig up. No fine print. No hassle.

Make a Claim Shop the Collection

If it ever breaks, we replace it free. No questions asked, for as long as you own it.

— Aroma Banksia Australia

Why we guarantee for life

Built by nature. Backed by us.

Banksia Grandis seed pods are one of Australia's most resilient natural materials — but nature is nature, and we know accidents happen. Our guarantee isn't a marketing line. It's how a small family business says thank you.

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100% natural materials

Each pod is hand-selected and finished by hand. We pick only the pieces we'd happily keep in our own home.

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Built to last generations

With normal care, a Banksia pod will outlive most of the furniture in your house. Many customers pass them down as heirlooms.

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A real small-business promise

No call centres, no robots. You'll email a real Australian and get a real reply, usually within one business day.

What's covered

Simple, honest coverage

We want to be straight with you about exactly what the Lifetime Guarantee covers — and the small handful of things it doesn't.

✨ Covered for life

Natural cracking, splitting or breakage of the pod
Structural failure that affects normal use
Manufacturing faults on candle holders & fittings
Damage during delivery (reported within 7 days)
Pieces that stop performing as intended

🚫 Not covered

Deliberate damage or misuse
Use with open flame beyond tea light specifications
Cosmetic variation — each pod is uniquely shaped by nature
Damage from extreme heat, water submersion or pets
Third-party items not sold by Aroma Banksia Australia

Make a claim in 3 steps

Quick and painless — promise

We don't ask for receipts, proof of purchase, or a tracking number from 2019. Just reach out.

Send us a quick photo

Email a picture of your piece to hello@aromabanksiaaustralia.com or use our contact form. A phone snap is perfectly fine — we just want to see what's happened.

We'll confirm your replacement

A real person will reply within one business day to confirm your claim and pick a replacement piece of similar size and character from our workshop.

Your new piece arrives, free

We ship your replacement at our cost, anywhere in Australia. International customers pay shipping only — the piece itself is free, for life.

Common questions

The fine print, in plain English

Do I need the original receipt or order number?+

No. We can look up your order from your name and email. If we can't find it, a photo of your piece is usually enough — we recognise our own work.

What if the exact piece I bought is sold out?+

Every Banksia pod is one-of-a-kind, so an identical replacement isn't possible. We hand-pick a piece of similar size, shape and character and send you photos before we ship — so you have the final say.

Does the guarantee transfer if I give the piece as a gift?+

Yes. The Lifetime Guarantee stays with the piece, not the purchaser — so gift recipients are fully covered too. Just have them reach out with the original buyer's name.

How long does "lifetime" really mean?+

As long as you own the piece and Aroma Banksia Australia is operating. We've been doing this since day one and have no plans to stop. No hidden expiry dates.

Do international customers qualify?+

Yes — the guarantee applies worldwide. The only difference is international replacements ship at the customer's shipping cost. The replacement piece itself is always free.