Terms of service

OVERVIEW

Welcome to Aroma Banksia. The terms “we”, “us” and “our” refer to Aroma Banksia. Aroma Banksia operates this website and online store, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, set out your rights and responsibilities when you access or use our Services.

By visiting, interacting with, or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use the Services under your supervision.

When using our Services or making a purchase, you may be required to provide personal information such as your name, email address, billing and shipping details. You confirm that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Accounts may not be transferred or assigned to another person.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products as accurately as possible. However, colours and appearance may vary depending on your device and screen settings.

As our products are handcrafted and made from natural materials, variations in appearance are normal and not considered defects.

We reserve the right to modify or discontinue any product at any time without notice and to limit quantities on a case-by-case basis.

SECTION 3 – ORDERS

By placing an order, you make an offer to purchase our products. We reserve the right to accept or decline any order at our discretion.

Orders are not confirmed until payment has been successfully processed and accepted. Please review your order carefully before submission, as cancellations may not be possible once an order has been accepted.

Returns and refunds are subject strictly to our Refund Policy.

All purchases are for personal use only and not for resale or commercial distribution.

SECTION 4 – PRICES AND BILLING

Prices are subject to change without notice. The price charged will be the price displayed at the time of checkout.

Prices do not include shipping fees, taxes, customs, or duties unless stated otherwise.

You agree to provide accurate billing and payment information and authorise us to charge your selected payment method for your order.

SECTION 5 – SHIPPING AND DELIVERY

Delivery timeframes are estimates only and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or events beyond our control.

Once your order has been handed over to the carrier, risk of loss passes to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, graphics, and designs, is owned by Aroma Banksia or its licensors and is protected by intellectual property laws.

You may use the Services for personal, non-commercial use only. Any unauthorised use, reproduction, or distribution is prohibited.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools which we do not control or monitor. These tools are provided “as is” and “as available”.

Your use of optional tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites.

Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Aroma Banksia is powered by Shopify. All purchases are made directly with Aroma Banksia, not Shopify.

You acknowledge that Shopify is not responsible for any aspect of sales between you and Aroma Banksia and release Shopify from any related claims.

SECTION 10 – PRIVACY POLICY

Your personal information is governed by our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you consent to the collection and use of your information in accordance with those policies.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, or other content, you grant us the right to use this content for business and promotional purposes without compensation.

You confirm that any feedback you provide is lawful and does not infringe on third-party rights.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if necessary.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes, to infringe intellectual property rights, transmit harmful code, or interfere with the operation of the Services.

We reserve the right to terminate access for violations of these Terms.

SECTION 14 – TERMINATION

We may terminate your access to the Services at any time without notice. All obligations incurred prior to termination remain enforceable.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available”, except as required under Australian Consumer Law.

Nothing in these Terms excludes rights you are entitled to under applicable consumer laws.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Aroma Banksia shall not be liable for indirect, incidental, or consequential damages arising from your use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Aroma Banksia and Shopify from claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions remain valid.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Aroma Banksia regarding use of the Services.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without our consent. We may assign these Terms without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of Australia, and you submit to the jurisdiction of Australian courts.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time by posting changes on this page. Continued use of the Services constitutes acceptance of updated Terms.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms should be sent to:

Email: hello@aromabanksia.com

Business Name: Aroma Banksia Australia
ABN: 4684631526