📦 Shipping Info

How we send your pods home

Every order is hand-packed and dispatched straight from our Australian studio — no third-party warehouses, no delays.

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Processing2–3 days

Standard3–5 days

Express2–3 days

We pack every parcel like it's going to someone we love. Because it is — yours.

— Aroma Banksia Australia

How we ship

Hand-packed. Tracked. Covered.

From our studio to your door, every step is handled with care. Here's what to expect when you order with us.

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Hand-packed with care

Each piece is wrapped in recycled tissue and nestled in a custom-fit box, ready to arrive looking as beautiful as it left.

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Australia Post nationwide

We ship anywhere within Australia via Australia Post. International shipping is on the roadmap — not yet offered.

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Tracking on every order

You'll receive an email with your tracking number the moment your piece is dispatched — usually within 2–3 business days.

Your order, step by step

From click to doorstep

Transparent timelines, so you always know where your piece is in the journey.

Order confirmed

You'll get an email confirmation within minutes. Your order enters our packing queue straight away.

Hand-packed (2–3 business days)

We finish and pack your piece by hand. Business days are Mon–Fri, excluding public holidays.

Dispatched with tracking

Off it goes with Australia Post. You'll receive your tracking number by email the moment it's scanned into the network.

Delivered to your door

Standard: 3–5 business days. Express: 2–3 business days. Regional and remote areas may add a day or two.

Common questions

Shipping, in plain English

Do you ship internationally?+

Not yet. At the moment we ship within Australia only. If you're overseas and keen, drop us a note via our contact page and we'll let you know when international shipping opens up.

What if I order on a weekend or public holiday?+

No problem — your order enters the queue immediately, but our 2–3 business-day processing clock only starts the next working day. We're closed Sat/Sun and public holidays.

How accurate are the delivery times?+

The 3–5 day standard and 2–3 day express windows match Australia Post's published service standards. Regional and remote postcodes can take a little longer. You can check exact timing for your postcode at auspost.com.au.

My tracking hasn't updated — should I worry?+

If your tracking hasn't updated within 2 business days of dispatch, email us and we'll follow it up with Australia Post straight away. Parcels occasionally sit for a day mid-route — it almost always catches up.

Can I change my delivery address after ordering?+

If your order hasn't shipped yet, absolutely — just email us asap. Once a parcel is with Australia Post, we unfortunately can't change the address, but you may be able to redirect it via the AusPost app.

What if my parcel is lost or arrives damaged?+

You're covered by our Lifetime Guarantee. Email us within 7 days of delivery (with a photo if damaged) and we'll arrange a replacement at no cost to you.